RETURNS
At our website your complete satisfaction is our top priority. We offer the return instruction. Before you want to return goods, please contact us via email to discuss the problem you are concerned about first. If you want to return your order, please notify us by email or live chat firstly, stating the reason and the order number within 7 days of receipt. And ask the customer service staff for the return address. Please do not return the goods without permission. We may not receive your return goods, then we will not refund. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a trackable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.
REFUNDS
We are glad to tell you that If you wish to receive a refund, your unsatisfied items can be partial or full refund depends on the situation, You should state a specific explanation and clear corresponding photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. Please allow 5-7working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.
RETURN PROCESS
Specific explanation and a clear corresponding photographs are needed to tell us the reason for the return. Please allow 5-7working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.
RETURNS & REFUNDS POLICY
We aim to show the top quality to our customers, and if there is any questions in quality, we will gladly exchange or refund the item. Please ship the item back with the exchange and return in no used state within 14 days of receipt.
All items must be in new condition, items cannot be tried on and cannot be worn, with all original packaging.
All items must be sent back within 14 days of receipt.
Items that do not meet these criteria will be charged a 50% fee OR you can opt to have the items sent back; and the reshipping fees will be charged.
Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.
Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at help@tuproducts.com
Please contact our Customer service at help@tuproducts.com to get the return address.